vlp2 Privacy Policy

1 Scope of Data Collection

We collect various types of information when you open an account at vlp2 and while you use the platform. This information falls into two main categories.

1.1 Information You Provide Directly

We receive information when you carry out the following actions yourself:

• When completing registration, including your name, date of birth, and gender
• When providing a valid email address and mobile number
• When conducting financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer
• When submitting national ID or passport details for identity verification
• When contacting our support team via live chat, email, or any other channel

1.2 Automatically Collected Information

When you visit our website, certain information is recorded automatically, including:

• IP address and device type (mobile, tablet, desktop)
• Browser version and operating system
• Pages visited, session duration, and click patterns
• Cookie and local storage data (see the cookie policy below)
• Referrer URL, meaning which page you came from to reach our site

2 Purpose of Data Use

We use the information we collect only for the legitimate purposes listed below. Your personal information is not sold or transferred to any unauthorised third party.

• Account management: To create, verify, and keep your account secure.
• Service delivery: To facilitate gaming, betting, and financial transactions.
• Fraud prevention: For active monitoring to prevent account hacking, money laundering, and other misuse.
• Customer support: To resolve your questions and complaints promptly.
• Legal compliance: To comply with applicable laws, regulations, and government directives.
• Platform improvement: To conduct analysis aimed at further improving the user experience.
• Promotional communications: To send information about bonuses, offers, and updates based on your consent.

3 Data Storage and Security

3.1 Security Measures

The security of your personal and financial information is of the highest importance to us. vlp2 uses SSL (Secure Socket Layer) encryption technology to keep all your sensitive data secure. Our servers and databases are protected by industry-standard firewalls and access control systems.

Only authorised staff have the right to access information necessary for carrying out specific services. All staff work under strict confidentiality agreements and receive regular training on data protection.

3.2 Data Retention Period

We retain your information for a specified period while your account is active and, after it is closed, as required by legal obligations. Financial transaction records are generally retained for up to five (5) years, meeting the requirements of applicable law. Once the retention period ends, data is deleted in a secure and irrecoverable manner.

4 Data Disclosure and Third Parties

vlp2 does not sell your personal information. However, information may be shared with third parties in the limited circumstances described below:

4.1 Service Provider Partners

Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and the technical operation of the platform. These partners are contractually bound to uphold the same privacy standards.

4.2 Legal Obligations

We may disclose information where applicable to comply with court orders, lawful requests from government or regulatory authorities, to investigate fraud or illegal activities, or to protect our legal rights.

4.3 Business Restructuring

In the event of a merger, acquisition, or other business change, your information may be transferred to a successor entity. In such cases we will make every effort to ensure that equivalent protections under this privacy policy are maintained.

5 Cookie Policy

Cookies are small text files stored in your browser. vlp2 uses the following types of cookies:

• Essential cookies: Essential for maintaining login sessions and verifying security. These cannot be disabled.
• Functional cookies: Help remember your preferred language, theme, and other settings.
• Analytics cookies: Used to analyse website traffic and usage patterns in order to improve the service.
• Marketing cookies: Used to display relevant advertisements and promotional content based on your consent.

You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may disrupt some important features of the platform.

6 Your Rights

Under this Privacy Policy you have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your information in certain circumstances, though this may not be possible where legal obligations exist.
• Right to restrict processing: The right to request that processing of your information be limited in certain cases.
• Withdrawal of consent: The right to withdraw consent given for marketing communications at any time.
• Right to lodge a complaint: The right to raise data protection complaints directly with us or with the relevant authority.

To exercise these rights or for any related questions, please contact us.

7 Children's Privacy

vlp2 is a platform intended exclusively for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process.

If a minor has used our services in any way and this is brought to our attention, we will immediately suspend the relevant account and securely delete all information collected. If a parent or guardian suspects their child has registered on our platform, please contact us.

8 International Data Transfers

For the operational needs of vlp2's services, your information may in some cases be transmitted to or stored on servers located outside Bangladesh. In such cases we ensure that any international data transfer is conducted through appropriate safeguards and that the protection of the data remains equivalent to the standards described in this privacy policy.

9 Policy Changes and Updates

This Privacy Policy may be amended at any time in response to changes in business operations, legal requirements, or technological developments. Changes will take effect as soon as they are published on this page. For significant changes, we will notify you by email or through a direct notice on the platform.

If you continue to use the platform after a revised policy is published, you will be considered to have accepted the revised policy. We therefore recommend that you visit this page regularly.

10 Responsible Gaming and Privacy

As part of ensuring responsible gaming, we monitor your gaming behaviour. If we notice any unusual pattern that may indicate problematic gambling, we may contact you or provide certain tools for your protection.

Information used for this purpose is strictly confidential and will never be used for third-party advertising or marketing. To learn more about responsible gaming, visit our Responsible Gaming page.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We are always committed to protecting your information. Thank you for choosing vlp2 for a safe and trusted gaming experience. Also visit our Terms and Conditions and FAQ pages.